SOARR GRIEVANCE POLICY

 

The Society of Addiction Recovery residents have the right to file a written grievance if and when they have a legitimate issue.  The grievance should be dated and signed by the resident.  The grievance should include specific dates, names, and/or policies the resident has found objectionable.
The procedures for resolving any grievance shall be as follows:
  • If the grievance is with another guest, the written material shall be given to the Manager.
  • If the grievance is with management, the written material shall be given to the Owner/Operator.
  • If the grievance is with the Owner/Operator or the resident believes the written material has been ignored or is unresolved, the resident may file for mediation, or, if available, may appeal to the Grievance Chairperson at the Society of Addiction Professional (SOARR) or, if all else fails, to the California Consortium of Addiction Programs and Professionals (CCAPP).
  • The Manager/Owner/Operator shall contact the parties involved and interview each separately and then together.  If agreeable, the grievance will be shared at the next House Meeting.
  • If you no longer reside at the sober living residence you may wish and have a right to pursue civil remedies.  Costs of any further mediation will be borne by the contesting parties, respectively.

The procedures for resolving any grievance shall be as follows:

            Download and complete the relevant form (below)
            Send via email to the SOARR Grievance Chairperson at grievancechair@soarr.org.

Click Below to Download the Forms